Always ask for the value to be provided by a requested capability.
Very often customers and end-users state what they think is a viable solution on a problem as a requirement. The classical story on this was first told by Harry Hillaker, the designer of the F16 Falcon. His team was requested to design a Mac 2 - 2.5 aircraft, a capability that is real hard to meet. When the design team asked the air force why, they was told that max speed in the magnitude of Mac 2 - 2.5 was required to escape from combat. When the real need was articulated the design team was able to provide a good solution, basically aircraft agility combined with an high thrust weight ratio, providing high acceleration, not maximum speed.
This lesson should be brought into software development as well. By asking for the value to be provided by a requested feature or requirement. By understanding the value and real need the designers are able address the real problem, and hopefully in the end provide a more elegant, better and hopefully cheaper solution compared to addressing the stated need in a head on approach.
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